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Customer Feedback
From: Charlotte CordeiroComments: Horrible experience with your receptionist, Tom. I missed an appointment today and he told me he was going to charge $60. (Even though haircuts are 35-60. He was disgusting and although I was upset and said "Who the hell do you think you are?" He responded with "Who the F____ do you think you are?!?!?" He then immediately charged my account. That is unauthorized use on my debit card!!! I have filed a Affadavit of Fraud with my bank and will not stop fighting this. I don't care if your policy is that you expect to get paid if the appointment is missed, you have no right to use my credit card!!! How do I know Tom will not just use this at his will? I am also contacting the Better Business Bureau! Your receptionist lost a customer for you for $60.00!! Thats what I told him. Are you willing to do this? I would have made another appointment but he said he would still have to charge me! OH MY GOD!!! That is unbelievable!!! I have bought a $100 gift certificate, had a haircut and come in for eyebrows. You have lost a customer and I will find somewhere else to go to buy my daughters and daughter-in-law their yearly gift certificate for Easter!!! This year it was going to be you! I have already told everyone I know and if word of mouth counts for anything, I will have already cost you more than $60. You should not have anyone like THAT receiving your public!! Disgrace! From: Andrew Comments: I had a specific problem with June. At first she was nice and helped me out with the problem I was having which was inhibiting me from getting to my appointment. Then, when it came down to it she charged me for a service that I had not been able to receive and lied and began denying what she had agreed upon. All in all without stepping foot into the establishment, I had an awful experience just dealing with the employees. Knowing this I will not let anyone that I know do any business with this spa without telling them my story. From: Katie Lee Comments: Hi, I was there today and received a massage and a mani/pedi. My massage was amazing! Allison was absoulty AMAZING! She took her time and paid attention to every muscle in my body. However, my mani/pedi ws AWFUL! I have no idea what her name is but she was terrible! When I came home I had to file my nails to make them even. The nail poilish doesn't cover my entire nail and it's not smooth! She barely filed my feet. I drove over 45 minutes to your spa and spent over 200 dollars and could have received a better mani/pedi at the mall for 30 bucks. You need to make sure to treasure employees like Allison, because if this woman was allowed to do more mani/pedi's, your business would probably sink! From: Michele Agostinho Comments: My sister and I were given gift certificates for your spa, and all was beautiful until check out when (unknown to us) we were hit with a gratuity that was not explained in any previous discussion with your spa when setting up our services. I was appalled at the expectation of a 18-25% gratuity (having never been in this position) and always thought a gratuity was a gift to the provider - not a demand or expectation. This certainly diminished what otherwise had been a beautiful experience. My sister had recovered from cancer and this was to be a celebration - not a fleecing. No one ever indicated that a gratuity was above and beyond the cost and I am furious -- and will never go back to your spa. You came highly recommended but I won't without letting others know that you demand gratuities. Maybe this is commomplace, but when it comes totally unexpected, left me with a very bad taste in my mouth. The total gratuity was an entire paycheck from a job for me, as my sister did not have the financial means to pay for it. I do hope at least those who did a great service for both my sister and me, get the gratuity - as they did the work - not management. Kindly tell me what would have happened had I not had this kind of money available???????? What then? I always thought that the amount of a gratuity is left to a customer - depending on service -- I can tell you, I would never have added another service (the massage) to the $300 gift certificate, so that my sister could enjoy something that would give her a feel good after all that she had been through, had I known in advance of this practice. We certainly would have kept the services within the lovely gift my brother gave us both as to be able to afford this monstrous amount you demanded. It definitely diminished our experience and made it most unpleasant. We won't be back and will tell others. Michele Agostinho From: Linda Kearley Comments: Terrible, snooty, should be renamed TURBULENT WATERS! From: Pamela Neto Comments: I recently visited your spa on May 26th for eyelash extensions and paid with a gift certificate. The person who bought the gift certificate was told the price for the extensions would be $195. She had bought the gift certificate for $250 to also include the gratuity. After my initial consultation to see if I was a candidate for the lash extensions and I made my appointment, I again asked the price and was told $195. Upon the final checkout I was told the amount was for $295. I explained and showed the staff member the pamphlet with prices and she stated I had full eyelash extensions and the $195 was for a partial. I am very disappointed that we were very misled in the prices and your staff members should give customers accurate information. Unfortunately I could not give your staff person a gratuity because of the $100 difference in price. I hope this unfortunate mishap does not happen to anyone else. I do not think I will revisit your establishment again. From: Christine Pierce Comments: Last week I had an 80 min deep tissue massage, my appointment was for 9am. This was my first visit to your facility. When I walked in the temperature was very cool. I commented on it and was told it was because it was early and the building hadn't warmed up yet. The girls at the front were very nice and suggested I wait in the relaxing room. It was also very cool in there as well, as I waited it was uncomfortably cool. Unfortunately the massage room was just as cool and remained that way. I was cold the entire time.I have had a very large number of massages at several places, and this experience was the most uncomfortable. When parts of me was uncovered I was extremely cold. I actually pulled the sheet up over shoulders when my legs were being worked on. The table had a warming blanket but it was not sufficient. I told the masseuse a few times how cold I was. He was nice and apologized, but it was still very cold. The massage itself was good but it is impossible to relax and enjoy a massage if your skin and body are cold. I also like to add that the particular room I was in had a water massage machine and the room felt very crowded. I was very disappointed in my experience at your spa. The massage cost of 125.00 for 80 minutes should have been much better. When I was finished the girls at the front desk asked how my massage was and I told then how cold it was, they said they would mention to the person in charge. I am surprised that someone has not contacted me in regards to this. Sincerly, Christine Pierce From: june Comments: HIOIIIII From: Sally fields Comments: Hi I love your services, is it possible to make my own package? I was there with friends and we all loved it! |
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| 1479 Fall River Ave, Rt. 6, Seekonk, MA 02771 Please call 508.336.6676 for an appointment! |
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